Our Policies

Our Commitment to Excellence

Our salon policies help ensure every visit to The Q Nails is smooth, professional, and enjoyable

GIFT VOUCHER

Gift vouchers are available for all products & treatments, valid for 3 years from the date of purchase. Our gift vouchers are NON-REFUNDABLE.

Please quote the gift voucher number upon booking and present upon arrival.

Gift vouchers can be used at this location. (Not redeemable for cash)

Gift vouchers are not replaceable if lost, stolen, or destroyed and we will not accept any altered vouchers.

BOOKING & APPOINTMENTS

Bookings are not essential although preferred to ensure that your position has been secured within the salon.

REFUND, RETURNS & EXCHANGES

We have a strictly no refund and exchange policy.

No refunds or credit notes will be given if you have simply changed your mind.

We do not offer refunds or exchanges on all of our services

CANCELLATIONS / LATE ARRIVAL

Cancellations and/or rescheduling of appointments requires a minimum of 24hrs notice.

Cancellations or rescheduling with less than 24 hours notice may incur a cancellation surcharge. 

RE-BOOKING

Don’t forget to book your next appointment before you leave to ensure availability and avoid disappointment.

PAYMENTS

We accept all forms of payment, via Cash, Mastercard, Visa and EFTPOS for all treatments, products & services in-store.

Walk-ins Welcome | Gift Voucher Available

Welcome to The Q Nails

Where beauty, confidence, and care come together.

What began with a passion for beautiful nails has grown into The Q Nails, a welcoming space where quality, creativity, and exceptional service come together. We believe every client deserves a relaxing experience and beautiful results tailored to their individual style.

Our experienced team is dedicated to delivering professional nail care using quality products, modern techniques, and careful attention to every detail. Whether you’re visiting for a classic manicure, BIAB, Gel X, acrylics, or custom nail art, we’re here to help you look and feel your best.

Your trust and support inspire us every day. Thank you for choosing The Q Nails. We look forward to welcoming you and making every visit a wonderful experience.

Maiden Gully

Address & Contact

Shop 4 Maiden Gully Village 715 Calder Highway, Maiden Gully VIC 3551

Booking Phone

0437 795 345

Trading Hours

Monday – Saturday: 9:30 – 5:30

Sunday: 10:00 – 5:00